Privacy Policy

Introduction

Welcome to https://counsellors-sutherland-shire.thebestlocalpro.com (referred to as ‘our website’ or ‘we’, ‘us’, ‘our’). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users who visit our website or interact with our services.

Scope

This policy covers all aspects of our website, including but not limited to, its content, features, applications, products, and related services. It is applicable to all visitors, users, and subscribers, regardless of their location. However, please note that this policy does not extend to third-party websites or services that you may access through links on our site. These entities have their own privacy practices, and we encourage you to review their policies before engaging with them.

Processing Activities

This Privacy Policy outlines the ways in which your personal information is processed when:

You use any of our applications or services as an authorized user.
You visit and interact with our website.
You choose to receive communications from us, such as newsletters, emails, phone calls, or text messages.

Personal Data Collection

We collect various types of personal data to enhance your experience on our site and provide personalized services. The categories of data collected include:

Account Information: This includes user IDs, passwords, account settings, and profile details that you create when registering for an account with us.
Payment Information: We securely process billing details, including credit/debit card numbers, expiration dates, and payment history to facilitate transactions.
Financial Information: We may collect data related to your financial status or income level, if voluntarily provided during surveys or application forms.
Purchase Information: Details of products or services purchased from us, such as order history, purchase amounts, and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP address, device ID, and location data.
Location Data: We may gather information about your geographical location to provide personalized content or services.
Feedback: Any comments, reviews, or responses you submit through our website or applications are collected for improvement purposes.
Social Media Information: If you choose to log in to our site using social media accounts, we will access and collect data from those platforms as permitted by their privacy settings.
Product Information: Details about products you view, interact with, or purchase on our website, including preferences and usage patterns.

We obtain this data through direct user input, automated systems, and third-party providers who assist us in delivering services.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

Strictly Necessary Cookies: These ensure basic functionalities of our site, such as secure login and language preference.
Preference Cookies: They remember your choices and preferences, like language settings or content display options.
Analytics Cookies: Used by our analytics tools to collect aggregated data about user behavior on our website, helping us improve its performance and features.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or for legitimate business interests. Once the retention period expires, or upon request, we securely delete or anonymize your personal data.

Security Measures

The security of your personal information is paramount to us. We implement robust physical, technical, and administrative safeguards to protect data from unauthorized access, disclosure, use, or modification. This includes encrypted communication channels and secure third-party service providers who handle data on our behalf.

Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data from our systems.
Restriction: You may opt to restrict the processing of your data for specific purposes.
Data Portability: We will provide a portable copy of your personal data in a commonly used format upon request.
Objection: You have the right to object to certain types of data processing activities, such as direct marketing or profiling.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your requests in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be clearly communicated through our website or by directly notifying users. We encourage you to review this policy periodically to stay informed about your rights and our practices.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, or if you wish to exercise any of your data protection rights, please contact us:

Email: [email protected]
Mailing Address: Privacy Officer, Counsellors Sutherland Shire, [Address], [City, State, Zip Code]